Shipping Policy

Effective Date: November 1, 2026

At Crystal Aura, we are committed to delivering your favourite crystals, gemstones, jewellery, and spiritual products safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• During festivals, promotional sales, or periods of high demand, processing may take additional time.

• Customers will be notified if there is a significant delay in processing their orders.

2. Shipping & Delivery Time

We aim to deliver your orders within the following estimated timeframes:

• Within India: 3–7 business days after dispatch.

• Remote Locations: 5–10 business days after dispatch.

• International Shipping: Delivery timelines vary depending on the destination, customs clearance, and courier service.

Please note that these are estimated delivery times and are not guaranteed. Actual delivery may vary depending on the destination and courier partner.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• Free shipping may be available on selected products or qualifying orders, as specified on our website.

• Additional charges may apply for expedited shipping or special delivery requirements.

• Any applicable customs duties, import taxes, or other destination-country charges for international orders are the customer's responsibility unless stated otherwise.

4. Order Tracking

Once your order has been dispatched, we will share the tracking details through your registered email address, phone number, SMS, or WhatsApp, where available.

You can use the tracking information to check your shipment's progress.

Please allow some time for tracking information to become active after dispatch.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.

• Please verify your shipping details before confirming your purchase.

• Crystal Aura will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

• If you need to change your address, contact our customer support team as soon as possible. Address changes cannot be guaranteed once an order has been shipped.

6. Delayed or Undelivered Orders

Although we work with reliable courier partners, unexpected delays may occur due to weather conditions, transportation disruptions, public holidays, operational issues, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so we can assist you.

7. Damaged or Missing Products

We take great care in packaging our crystals, gemstones, jewellery, and other products.

If your package arrives damaged or contains missing or incorrect items:

• Please contact us within 72 hours of delivery.

• Provide your order number and clear photographs or videos of the package and the affected products.

• Keep the original packaging until your complaint has been reviewed.

Claims will be reviewed according to our applicable Return & Refund Policy.

8. Failed Delivery and Returned Shipments

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, or the customer's unavailability, additional shipping charges may apply for reshipping the order.

Any refund or reshipping arrangement will be handled in accordance with our applicable policies.

9. Order Cancellation

Orders may be eligible for cancellation before dispatch, subject to our Cancellation Policy.

Once an order has been shipped, cancellation may no longer be possible. Any applicable deductions, including shipping or insurance charges, will be governed by our Cancellation and Refund Policies.