Refund policy

RETURN & REFUND POLICY

Crystal Aura

At Crystal Aura, we are committed to providing quality products and a satisfactory shopping experience. Please carefully review our Return & Refund Policy before placing an order.

1. Mandatory Unboxing Video

- Customers must record a continuous, unedited video while opening their delivered package.
- The video must clearly show the sealed package, shipping label, package opening and the product received.
- Claims regarding damaged, defective, missing or incorrect products will only be considered upon submission of valid unboxing video evidence.

2. Return Policy

- We do not accept returns due to personal preferences, change of mind or incorrect product selection by the customer.
- Products cannot be returned without prior approval from Crystal Aura.
- In case of verified damage, defects or incorrect items, the issue will be reviewed and an appropriate resolution may be offered.

3. Refund Policy

- Crystal Aura follows a strict No Cash Refund Policy.
- No monetary refunds will be provided for completed purchases.
- In approved cases, customers may be offered an exchange or store credit of equivalent value, subject to verification and approval by Crystal Aura.

4. Important Conditions

- Customers must report any delivery-related issue within 24 hours of receiving the package.
- Products must remain unused and in their original packaging when an exchange is approved.
- Crystal Aura reserves the right to reject claims that do not meet the above requirements.

5. Customer Agreement

By placing an order with Crystal Aura, customers acknowledge that they have read, understood and agreed to this Return & Refund Policy.

For assistance, please contact our official customer support team.

Crystal Aura – Your Trust, Our Commitment.