Frequently Asked Questions (FAQ)

Welcome to Crystal Aura!

We believe every crystal carries a unique beauty and meaning. Our goal is to make your shopping experience simple, transparent and enjoyable. Here you'll find answers to some of the most common questions about our products, orders, payments, shipping and returns.

1. About Crystal Aura

Q1. What is Crystal Aura?

Crystal Aura is a destination for beautiful crystals, gemstones and thoughtfully selected spiritual products. We bring together quality, elegance and positive energy to make every purchase special.

Q2. Are your crystals and gemstones natural?

We aim to offer authentic and carefully selected products. Product descriptions will specify the material and any relevant details. Please refer to the individual product page for specific information.

Q3. Are all crystals exactly the same?

No. Natural crystals and gemstones may vary slightly in colour, shape, texture, patterns and inclusions. These natural variations make every piece unique.

2. Orders & Payments

Q4. How can I place an order?

Simply browse our website, select your favourite products, add them to your cart and proceed to checkout. Follow the instructions to complete your purchase.

Q5. Which payment methods do you accept?

We accept the payment methods displayed at checkout, which may include UPI, debit cards, credit cards, net banking and other supported payment options.

Q6. Can I modify or cancel my order after placing it?

If you wish to modify or cancel your order, please contact our customer support as soon as possible. Changes or cancellations may not be possible once an order has been processed or shipped.

Q7. Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation through your registered email address or mobile number.

3. Shipping & Delivery

Q8. Do you deliver across India?

Yes, we offer delivery across India, subject to serviceability at the delivery address.

Q9. How long does delivery take?

Orders are generally processed within 1–3 business days. Delivery usually takes approximately 3–7 business days after dispatch, depending on your location and courier service.

Q10. How can I track my order?

Once your order is dispatched, tracking details will be shared with you through your registered contact information, wherever tracking is available.

Q11. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact our customer support with your order ID. We will help you check the delivery status.

4. Returns & Refunds

Q12. Can I return or replace a product?

Returns or replacements are accepted within 7 days of delivery only in eligible cases, such as receiving a damaged, defective or incorrect product, subject to our Return & Refund Policy.

Q13. What should I do if I receive a damaged product?

Please contact us within the applicable return window and share clear photographs or an unboxing video showing the issue, along with your order details.

Q14. When will I receive my refund?

Once your return request is approved and the returned product has been inspected, eligible refunds will be processed according to our Refund Policy. The time taken for the amount to reflect depends on your payment provider.

5. Product Care & Usage

Q15. How should I take care of my crystals and gemstone jewellery?

To maintain their beauty:

• Keep your crystals away from harsh chemicals and perfumes.

• Avoid prolonged exposure to direct sunlight where applicable.

• Clean gently using a soft, dry cloth.

• Store separately to prevent scratches.

• Avoid water exposure unless the product is specifically described as water-safe.

Q16. Can I wear crystal jewellery every day?

Many crystal jewellery pieces can be worn daily. However, we recommend handling them carefully and following the specific care instructions provided with each product.

Q17. Do crystals have healing properties?

Crystals are traditionally associated with spiritual practices, meditation and personal beliefs. However, these associations are not scientifically established medical benefits. Our products are not intended to diagnose, treat or cure any medical condition.

6. Customer Support

Q18. How can I contact Crystal Aura?

For any questions regarding products, orders, payments, shipping or returns, please reach out to our customer support team through the Contact Us page on our website.

Q19. Can I ask for product recommendations before purchasing?

Absolutely! We encourage customers to contact us if they need help choosing a crystal, gemstone or jewellery piece.

Still Have Questions?

We're always happy to help!

Thank you for choosing Crystal Aura. We appreciate your trust and look forward to being a part of your journey.

Crystal Aura – Discover Your Natural Aura.